FAQ

Frequently asked questions

How can I rent a toy?


It's very easy. Just go to our website and:

  1. Select the rental period (1 day, 1 week or 1 month).
  2. Choose the start date of the rental period.
  3. Click on your child's age category.
  4. Choose the toys you want to rent and add them to your cart.
  5. Select to pick up and return the toys at our store, or home delivery options.
  6. Enter your personal data (name, address, mobile) and payment information.
  7. That's it!




How do you clean the toys?


We have strict protocols in place to clean all toys using hypoallergenic eco-friendly soap and sanitizer registered by Health Canada and EPA (Environmental Protection Agency USA). All toys, even if they are new, go through a strict washing and sanitizing protocol. The instructions and the cards that are part of some games are laminated for their correct cleaning.




What types of payment do you accept?


We only accept credit card online payments. This is done when you finish selecting your toys for rent on our website. We do not accept payments in cash, neither accept credit card payments at our store.

All payments must be done using our web page.




When do I have to pay for the toys I want to rent?


Your credit card will be charged the moment you reserve the toys you want to rent.




What's your cancellation policy?


  1. Cancellations made 3 days before the start date of the rental period, will receive a reimbursement of 90%.
  2. Cancellations made 2 days before the start date of the rental period, will not be reimbursed.




Which days can I rent toys?


Our delivery service is available 7 days of the week 10 am - 8pm. All toy orders will be delivered using our delivery and pick up service. We will contact you to confirm the hour.




Which are the toy rental periods?


You can rent toys for 1 day, 1 or 4 weeks.




Can I extend my rental period?


If you want to keep the toys more time you have to do another rent using our web page.




Is there a charge for overdue toys?


Each overdue toy will incure an overdue fee either charged at a weekly or 4 weeks rate depending on the original rent term, plus $ 5 a day charge per toy, until you return it to us for a maximum delay of 3 days. If we do not receive the toy after 3 days, 100% of the retail value of each toy will be charged.




Do I have to pay a damage deposit?


No, but please be aware that in the case of extreme damage, loss of a critical toy part or permanent loss of a valuable toy, a reasonable compensation will be required.




Do you have delivery service?


Yes, all toy orders will be delivered and pick up with our delivery service. From Monday through Sunday.

When delivering, our staff is not allowed to enter your house or apartment, but we will call to notify you of our arrival.




Which are your toy delivery areas?


We offer delivery service in the Metro Vancouver area. Free delivery on orders over $ 30 within 20 km from our shop. We will charge you an extra amount of $ 1 for every additional km, before doing this, we will notify you.




What happens if my child breaks a toy?


If we can fix the broken toy, no penalties will be charged. Rest assured we will always try our best to fix them. However, if the damage is such that the toy is unable to be rented out again, we will assess a reasonable, fair compensation for the loss and notify you.




What happens if I return a toy with a missing piece or pieces?


If the toy is still fully functional despite a missing piece, we can waive that. However, if we need to purchase a new toy to obtain the missing piece or pieces, we will assess the value and notify you of what we need to charge for compensation. Rest assured we will always propose a reasonable, fair compensation.




Do I need to assemble the toys I rent?


On our web site we explain which toys require assembly and we will provide you with the instructions.

Our staff is not allowed to assemble the toys for you.




How do I know how many pieces each toy has?


Each time you rent a toy, we will provide you the number of pieces.




What can I do if I want to rent a toy that you do not have in your inventory?


We will do our best effort to find it so you can rent it. Just send us an email with your specific request, please.




My child wants the toy I rented you, can I buy it?


Our web page will show when we have used toys for sale.




Do some toys require batteries?


Some toys requiere batteries which are included.




How do I redeem coupons?


Coupons can be redeemed as toy rentals when the rent is at least twice the value of the coupon. Coupons have expiration dates. To swap toys for coupons, the toys must be clean and they have to be delivered at our location. We will assign each toy a value, in the form of coupons. We only accept educational toys.




Do you have subscription plans?


Yes we do!

You can register for a Subscription Plan for changing toys on a monthly basis as follows:

a) Monthly payment.- You can choose 4 toys of your selection every month for $ 35 each month.

b) Three-monthly payment.- You can choose 5 toys of your selection every month with an initial payment of $ 105.

c) Six-monthly payment.- You can choose 6 toys of your selection every month with an initial payment of $ 210.

For monthly subscriptions, after you finish placing your order for the first time, we will send you a coupon with a 100% discount so you can choose the toys you want every month and we will continue to charge you every month until you decide to cancel us by email. You can use this coupon only once a month.

For three-monthly and six-montly subscriptions: after you finish placing your order for the first time, we will send you a coupon with a 100% discount so you can choose the toys you want every month without paying again during the term you choose. You can use this coupon only once a month.